RETURN POLICY

At Rosa Dame, every creation is handcrafted with the highest level of artistry, precision, and attention to detail. Because our garments and accessories are made in limited quantities and often customized for you, we do not accept returns based on change of mind, preference, or sizing issues once an order has been confirmed.

Items Not Eligible for Return

The following items cannot be returned under any circumstances:

Customized, bespoke, or couture pieces created specifically for you.
Items that have been worn, used, washed, or altered by the customer.
Accessories that have been unsealed or handled in a way that affects hygiene or quality.

Exceptions — When We Will Make It Right

We are committed to delivering only the finest quality. If you receive an item that:

Is damaged upon delivery
Has a manufacturing defect
Is incorrect and does not match your confirmed order

We will provide a resolution through exchange or store credit, depending on the situation.

Reporting an Issue

You must notify us within 48 hours of receiving your order.
Please include your order number, proof of purchase, and clear photographs of the product highlighting the issue.
Our quality team will carefully assess the case, and once approved, we will arrange the appropriate resolution.

Important Notes

Refunds are not issued unless specifically authorized in writing after a quality inspection.
Exchange or store credit will only be processed once the original product is returned in its unused condition with all tags, packaging, and accessories intact.

Our Philosophy

Luxury is rare, personal, and precise. At Rosa Dame, your purchase is more than just a product — it is a piece of art. Our return policy is designed to maintain this exclusivity while ensuring that if your experience does not meet our exacting standards, we make it right with the same care and integrity that defines our brand.